We are subject to the operation of the Privacy Act 1988 (Cth) (Privacy Act). This policy explains how we handle personal information relating to individuals, whether or not they are customers, so as to ensure we meet our obligations under the Act.
In this policy the expressions “we”, “us” and “our” are a reference to “Charlotte and Rose” or “Charlotte and Rose" Pty Ltd”.
The expressions “you” and “your” refer to each and every individual whose personal information we may handle from time to time.
The expression “personal information” is used in this policy to refer to information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Any reference to us assuming an obligation under the Privacy Act or other privacy legislation can be interpreted as a reference to us also procuring our subcontractors to undertake a reciprocal obligation to the extent relevant.
TYPES OF INFORMATION COLLECTED
We may collect personal information to the extent that this is reasonably necessary for one or more of our functions or activities.
This includes but is not limited to the following kinds of information:
- any contact information (including mobile phone numbers, home phone numbers, work phone numbers, email addresses, home addresses, delivery addresses and work addresses etc.); and
- credit card details (if relevant)
METHOD OF COLLECTION
Our preference is to collect personal information about an individual direct from that individual unless it is unreasonable or impracticable for us to do so.
Information will generally be collected from the following sources:
(a) our website (including but not limited to when you place an order, when you sign up to receive our newsletter, when you contact us directly with any queries or concerns)
(a) social media (including but not limited to Facebook, Twitter, Instagram, LinkedIn, Snapchat etc.) and
(b) third parties.
PURPOSES OF COLLECTION
Unless you object, the purposes for which we may collect personal information include, but are not limited to:
- sending news, information about our activities and general promotional material which we believe may be useful to you;
- monitoring who is accessing the website or using services offered on the website;
- profiling the type of people accessing the website;
- invitations to events;
- due diligence of our investors; and
- to assess any Australian Tax Office obligations that may arise.
If you do not wish to have your personal information used in this manner or for any other specific purpose, you can email us accordingly.
USE AND DISCLOSURE
We will not use or disclose personal information for the purposes other than those connected with the primary purpose of collection, or a reasonably related secondary purpose which we believe you should reasonably expect.
Secondary purposes might include disclosure to maintenance personnel or other third party contractors (including outsourced and cloud service providers) who may be unable to avoid accessing personal information in the course of providing technical or other support services to our company.
We utilize cookies which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
We will preserve the content of any email you send us if we believe we have the legal requirement to do so.
Your email message content may be monitored by us for trouble‑shooting or maintenance purposes or if any form of email abuse is suspected.
Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
All personal information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
We consider it is the responsibility of parents to monitor their children’s use of our website. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:
- we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
- we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
- we are required by law to disclose the information.
We will not use or disclose personal information for the purposes of direct marketing to you unless:
(a) you have consented to receive direct marketing materials; or
(b) you would reasonably expect us to use your personal details for this purpose; or
(c) we believe you may be interested in the material but it is impractical for us to obtain your consent.
In every instance, we will ensure that our direct marketing material incorporates an option for you to elect to receive no further such communications.
Please note also that even if you have requested not to receive further direct marketing communications, we may nevertheless continue to provide you with information about changes to our terms and conditions for the supply of goods or services, questionnaires and other factual information. This form of communication is not regarded as “direct marketing” under the Privacy Act.
STORAGE OF DATA AND OVERSEAS DISCLOSURE
Typically, we will store personal information on our server.
Personal data may be sent offshore to related bodies corporate, as permitted by the Privacy Act, which are located in Australia, the USA, the UK and Asia as expanded from time to time.
Your personal information may also be transferred overseas when the third parties with whom we may share it (as described in this policy) are located overseas.
In addition, it is possible that we, or our subcontractors, will utilize cloud technology in connection with the storage of personal information, and it is possible that this may result in off-shore storage.
It is not practicable for us to specify in advance the location of every service provider with whom we deal. It is possible that information will be transferred to a jurisdiction where you will not be able to seek redress under the Privacy Act and that does not have an equivalent level of data protection as Australia. We will not be accountable for how these overseas recipients handle your personal information. By providing your personal information to us, you consent to our disclosure of your personal information to these parties. If you have any concerns regarding the transfer of your personal information overseas please contact us using the details provided below.
In accordance with the Privacy Act, this policy does not apply to our acts and practices directly related to a current or former employment relationship between us and an employee, and an employee record held by us relating to the employee.
If, nevertheless, we transfer employee records offshore for any reason, we will comply with cross-border restrictions set out the Privacy Act which apply to the overseas transfer of personal information.
We will take reasonable steps to protect the personal information which we hold from misuse or loss and from unauthorised access, modification or disclosure. We will destroy or de-identify personal information once we no longer require it for our business purposes.
When using our website you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk.
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website. You may obtain a copy of our current policy from our website or by contacting us on the details below. It is your responsibility to check the website from time to time in order to determine whether there have been any changes.
ACCESS, CORRECTION AND FURTHER INFORMATION
We will take such steps as are reasonable to ensure that the personal information which we collect remains accurate, up to date and complete.
We will provide you with access to your personal information held by us unless we are permitted under the Privacy Act to refuse to provide you with such access. Please contact us via the details below if you:
(a) wish to have access to the personal information which we hold about you;
(b) consider that the personal information which we hold about you is not accurate, complete or up to date; or
(c) require further information on our personal information handling practices.
Contact Details: Charlotte and Rose Pty Ltd, firstname.lastname@example.org.
There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in actually providing you with access.
If you consider that the information which we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Privacy Act, to correct that information if you so request.
We will respond to all requests for access and/or correction within a reasonable time.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should advise us via the above contact details.
If you remain unsatisfied with the way in which we have handled a privacy issue, we suggest you approach an independent advisor or contact the Office of the Australian Information Commissioner for guidance on alternative courses of action which may be available. We will provide our full cooperation in the event that you elect to pursue this course of action.
PRIVACY ANS POLICY
We value your privacy, and we won’t ever sell or supply your information to third-parties.
We’ll never spam you or ask you to change your password. We’ll only ever contact you about your order.