Return Form

Our return form is provided along with your order for your convenience. However if you happen to loose it you can print this form and return this form with your order along with your RA number. Please contact us so we can provide you with your RA number before you return your items. Return, refund or exchange is not accepted without RA #.

 

CHARLOTTE AND ROSE

RETURN FORM:

  • Print and fill this form and place it together with return garment to the address below.

 

RETURN ADDRESS

CHARLOTTE AND ROSE

PO BOX 8063

ARMADALE VIC 3143

AUSTRALIA

 

  • We apologies for the inconvenience but the Delivery and Return cost is at your own expense.
  • Please make sure you use Australia Post with a tractable number. Any lost item along the way is under your responsibility as we don’t hold accountable for lost garment.
  • Once we receive your garment it will take us 1-2 days to assess any refund, exchange, or credit note to you. This will be notified to you via your provided email address.

 

CUSTOMER NAME AND SURNAME

 

 

NAME

SURNAME

YOUR EMAIL ADDRESS

 

 

YOUR CONTACT NUMBER

 

 

OUR REFERENCE NUMBER

 

 

ORDER NAME

 

 

 ORDER NUMBER

 

 

QUANTITY

 

 

SIZE

 

 

COLOUR

 

 

RETURNING REASON CODE

(see table below for code)

 

 

PLEASE TICK THE BOX YOUR DESIRED OPTION FOR THE RETURN GARMENT

 

EXCHANGE

 

CREDIT NOTE

REFUND

 

 

 

 

 

REASON CODE:

  1. SIZE TOO SMALL
  2. SIZE TOO BIG
  3. TOO SHORT
  4. TOO LONG
  5. DON’T LIKE IT
  6. NOT AS PICTURED
  7. CHANGE OF MIND
  8.  FAULTY ITEM (PLEASE PROVIDE DETAIL) (prove item is already faulty and it’s not cause by you)
  9.  OTHER (PLEASE PROVIDE DETAILS).

If exchange item is not available, you will automatically be issued a refund.

EXCHANGE ITEM:

ITEM NAME

SIZE

COLOUR

QUANTITY

COST

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT NOTE:

+ Return your item within 10days of purchase for domestic and 20 days for international.
+ Items must be unworn and in original condition with tags attached with no perfume or deodorant.
+ Returns will be processed within 2 days of reaching us, and you will receive an email confirmation.

Still have Question?

Visit info@charlotteandrose.com.

THANK YOU – CHARLOTTE ROSE TEAM