Return Form
Our return form is provided along with your order for your convenience. However if you happen to loose it you can print this form and return this form with your order along with your RA number. Please contact us so we can provide you with your RA number before you return your items. Return, refund or exchange is not accepted without RA #.
CHARLOTTE AND ROSE
RETURN FORM:
- Print and fill this form and place it together with return garment to the address below.
RETURN ADDRESS
CHARLOTTE AND ROSE
PO BOX 8063
ARMADALE VIC 3143
AUSTRALIA
- We apologies for the inconvenience but the Delivery and Return cost is at your own expense.
- Please make sure you use Australia Post with a tractable number. Any lost item along the way is under your responsibility as we don’t hold accountable for lost garment.
- Once we receive your garment it will take us 1-2 days to assess any refund, exchange, or credit note to you. This will be notified to you via your provided email address.
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CUSTOMER NAME AND SURNAME
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YOUR EMAIL ADDRESS
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YOUR CONTACT NUMBER
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OUR REFERENCE NUMBER
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ORDER NAME
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ORDER NUMBER
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QUANTITY
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SIZE
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COLOUR
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RETURNING REASON CODE (see table below for code)
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PLEASE TICK THE BOX YOUR DESIRED OPTION FOR THE RETURN GARMENT |
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REASON CODE:
- SIZE TOO SMALL
- SIZE TOO BIG
- TOO SHORT
- TOO LONG
- DON’T LIKE IT
- NOT AS PICTURED
- CHANGE OF MIND
- FAULTY ITEM (PLEASE PROVIDE DETAIL) (prove item is already faulty and it’s not cause by you)
- OTHER (PLEASE PROVIDE DETAILS).
If exchange item is not available, you will automatically be issued a refund.
EXCHANGE ITEM:
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ITEM NAME |
SIZE |
COLOUR |
QUANTITY |
COST |
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IMPORTANT NOTE:
+ Return your item within 10days of purchase for domestic and 20 days for international.
+ Items must be unworn and in original condition with tags attached with no perfume or deodorant.
+ Returns will be processed within 2 days of reaching us, and you will receive an email confirmation.
Still have Question?
Visit info@charlotteandrose.com.
THANK YOU – CHARLOTTE ROSE TEAM